Engage with your brand fans, wherever they are
Connect with fans, gain insights and grow advocacy.
Napkin Labs has integrated its entire suite into Facebook brand pages. With social tools, mobile support, and integrations with other social platforms, Napkin Labs is a truly social brand engagement suite.
TWITTER AND INSTAGRAM
Enable your fans to spread the word – user activity can also integrate with Twitter and Instagram.
The Napkin Labs platform can be instantly embedded into an existing website to create a hub of social engagement with your brand fans.
A fully responsive mobile experience that goes where your fans are.
Mobilize your most valuable customers
Brand advocates. Super consumers. Influencers. Loyalists. Superfans.
Advocates are 5 times more valuable than the average consumer based on purchase and referrals.
97% of consumers reported an online experience influenced their decision to buy.
User-generated content produces 90% higher engagement than brand-generated content.
Enable brand participation
Capture feedback, co-create, and generate valuable marketing content.
Napkin Labs provides an ongoing forum for collaboration so you can stay connected with global communities of consumers, advocates or employees.
Engage your communities in activities to uncover rich insights, ask questions, host discussions, run missions, and capture photos and videos all in real-time.
Identify top brand advocates
Reward your fans and grow advocacy through gamification, badges and prizes.
Track community health and participant contributions.
Napkin Labs is an open-innovation tool and lets you run projects to capture ideas, crowdsource content, and collect critical consumer feedback.
Advanced analytics and natural language processing allows you to view the health, productivity and impact of your community. You can also view emerging themes and track sentiment to identify key insights.
Develop a unique crowdsourcing space that reflects your brand objectives.
OPEN OR CLOSED
Create open, public communities or targeted, invite-only crowds.
Choose from a range of customized branding options to ensure your community matches the look and feel of your brand.