Services – Best practice know how

The right technology, used the right way, delivers business intelligence.

If there’s a right way to crowdsource, then it’s only logical that there’s a wrong way. We believe that the right way takes more than great technology. It takes adopting best practices, a deep understanding of crowd behaviour, defining a clear purpose and desired outcomes for tapping a crowd, and smart support as you adapt to a new way or working for your organization.

How we help – Getting it right from start to finish

We’re addicted to making crowdsourcing highly productive for organizations. A big part of that is coaching you – sharing the “how-to’s” we’ve learned through our own crowdsourcing initiatives. We’ll help you avoid mistakes and get quickly to high value results.

Here’s how we’ll work with you:

SureStart™ – Crowdsourcing Planning

Making crowdsourcing highly valuable to an organization requires clear goals and the right approach. In the SureStart pre-implementation phase, it is our mission to envision the high-value purpose and approach to crowdsourcing that will benefit your organization.

We kick of with a Crowdsourcing Best Practice Orientation to bring all stakeholders up to speed on the opportunity. We then gather information on your goals, target crowd, data needs, team and brand and technology requirements.

The SureStart™ Plan is delivered for review and approval at the completion of this phase.

SureStart 1/2 Day Workshop gets you started

SureImpact™ Crowdsourcing Site Implementation

In the SureImpact phase, your crowdsourcing site is launched! To make that happen we first work with you on the detail of feature set up including crowd profiles, incentives and awards, and preparing the first call(s) to the crowd. Available to you in best practice input on crowd promotions, recruitment & community management – how to attract, engage and sustain crowd contribution.

Based on your chosen crowdsourcing model and deadline, we set up the stages of participation and timeline for your initiative. We share a test site for your review then take your website live.

At the wrap, of your first call(s) to the crowd, we provide a SureImpact Summary which includes:

• Crowdsourcing results – winning solutions, related comments, vote results
• Actual activity vs. goals
• Key learning – crowd behavior, effectiveness of incentives
• Next campaign recommendations

Optional Additional Services

SureModerate™ Community Management

Crowdsourcing requires live human moderation and persuasion to create the right conditions for people to contribute value to your organization, collaborate, and have a meaningful experience. A community manager has a unique role: part human catalyst, part referee, part cheerleader and part project manager. The community manager or multiple managers oversee all activity and help ensure that crowd members are on track in contributing to your goals.

• Outsourced community management: For organizations without community managers, Chaordix provides experienced personnel to moderate your crowdsourcing community.
• Community Manager Training: If you have individuals taking on community management but fairly new to the role, Chaordix offers advanced training in crowd moderation, crowd recruitment and campaign management for crowdsourcing success.
• Crowd recruitment Planning and/or Training: If you wish to increase crowd membership , we provide crowd recruitment planning, training and outsourced services including live outreach to invite in crowd members via online social networks and like-minded communities, relevant blogs and forums and online promotion.

Crowdsourcing Leadership

A major benefit of working with Chaordix is the opportunity to draw from our first-hand experience and best practice expertise on crowdsourcing. We are available guide your organization in making the shift to open innovation. Here are some of the ways we can assist:

• Seminars on crowdsourcing principles, business cases, value and best practices
• Research on enterprise crowdsourcing trends, ROI, adoption
• Panel participation on or offline

Share your goals with us. Let’s connect